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Delivery Terms


DELIVERY INFORMATION
We aim to deliver your parcel within 5 working days (a working day is Monday to Friday), although most deliveries will be next day providing we receive your order before 11am.
Orders up to 15kg will be charged £4.99 delivery, then an extra 30p per kilo (excluding deliveries to Highlands, Islands and Northern Ireland - please contact us for a delivery quote)
Orders over £75 will have free delivery.

FEED & BEDDING
Horse feed, Farm animal feed, Bedding and heavy/bulky items can be delivered to most TR postcodes including the Isles of Scilly. To arrange such deliveries, please telephone us on 01209 820191.

POSTAGE, PACKING & INSURANCE
 
At present UK destinations only.

RETURNS AND CANCELLATIONS
When you receive your parcel, please check that everything you ordered is there and in good order. If your order has any back orders to follow, this will be indicated on your invoice.You have the right to cancel your order within 14 days, from the day you receive the goods. If you receive an order and decide not to keep it, for whatever reason, please notify us within 14 days of receipt of goods and return goods in their original condition within 14 days of notification for a full refund.
If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us within 14 days of cancelling your order. We will give you a returns number and advise you of the best method of returning the goods. You will need to return the goods to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective). We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
All goods are returned at the customer’s risk. Please obtain proof of postage where possible.
Riding hats are non-returnable.

FAULTY GOODS
It is our policy to guarantee all products sold by us are delivered in good condition and within the manufacturer's quality tolerances. If the goods arrive damaged, incorrect or faulty, please notify us within 14 days of receipt. We will organise replacement or refund including cost of delivery. Please do not return goods without contacting us first. We will give you a returns number and advise you of the best method of returning the goods to us.

REFUNDING THE COST OF DELIVERY
For orders delivered to UK addresses, we will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for express delivery, you will not be refunded for this enhanced service.

 

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